Negotiation support systems (NSS) let computers be brokers in multidimensional and highly complex negotiation problems. In the last 20 years, platforms like Smartsettle and Inspire were used in thousands of serious negotiation cases around the world, many of which were successfully resolved.
Some years ago, the first author of this article was involved in an attempt to use NSS for settling a dispute between the Israeli government, which wanted to shut down one of its departments, and a labor union, which represented the employees who were affected. The m...